FAQs

Merchology is Baldwin's contracted vendor for branded merchandise. We are excited to offer a fresh selection of branded items on the Baldwin company store and a streamlined process for special projects and custom orders.

Like Baldwin, we strive to deliver high-quality, innovative solutions backed by excellent service. We are driven, committed, adaptable, responsible, and one team, acting with integrity to serve all Baldwin teams. We take pride in delivering merchandise and experiences that fulfill your vision.

Merchology was founded in 2014 to create memorable brand experiences and ignite unity through responsible, innovative custom merch solutions. We have supported 65,000 companies worldwide and are a proud Disability-Owned Business Enterprise.

Combining the ease of e-commerce with dedicated account support, Merchology offers direct partnerships with top brands like Under Armour and YETI, in-house decoration, and custom merch solutions for every company. When making decisions around sourcing, manufacturing, packaging, and delivery, Merchology seeks to make responsible, positive impacts for future generations.

Watch our welcome video:

There are two ways to find an item on the site. Click through the category drop-down links at the top of the screen to navigate through the different products or use the search option at the top-right of the page to search for general products or keywords.

For additional assistance, please reach out via this form or email merchology@baldwinmerch.com and a representative from our dedicated Baldwin team will be in touch.

Your Baldwin Supply management team carefully selected products to meet the needs of all employees. If you have suggestions for future options, reach out to our dedicated Baldwin Supply team via this form or email merchology@baldwinmerch.com and a representative will be in touch.

To purchase bulk items please reach out to the Baldwin marketing team.

Please make sure your full address has been entered in the shipping fields provided including contact name, street, city, state, and zip code. For additional assistance, please reach out via this form or email merchology@baldwinmerch.com and a representative from our dedicated Baldwin team will be in touch.

When you place your order on the Official Baldwin Supply Apparel Store, you will receive an order confirmation email immediately after placing your order. Due to the large number of orders placed weekly, all store orders are processed together every Wednesday at 11:59 PM.

Orders will ship within 9-12 business days from our warehouse in Plymouth, Minnesota. This does not include transit time which is the number of days it takes the carrier to deliver your order (based on the shipping option you select at checkout). You will receive a shipping confirmation email once your items have shipped.

If you select 'Baldwin Supply Fulfillment (Pickup & Delivery)' during checkout, this means your employer is responsible for picking up your order from our warehouse and delivering it to you. Please note that the shipping confirmation email you receive signifies the order is ready for your employer to pick up and not that it's been shipped to you.

Yes, after submitting your order, an order confirmation email will be sent to you automatically. You should receive this email within a few minutes of placing your order.

If you do not receive your email confirmation, please check your Junk/Spam folder.

If you still have not received it, please contact merchology@baldwinmerch.com or reach out via this form to ensure your order was placed.

Made-to-Order items will ship within 9-12 business days from our warehouse in Minnesota, not including transit time. You will receive an order confirmation email immediately after placing your order, as well as a shipping confirmation email once your items have shipped.


If you select 'Baldwin Supply Fulfillment (Pickup & Delivery)' during checkout, this means your employer is responsible for picking up your order from our warehouse and delivering it to you. Please note that the shipping confirmation email you receive signifies the order is ready for your employer to pick up and not that it's been shipped to you.

Please visit the account section of the Official Baldwin Supply Apparel Store (icon in the top navigation menu or link at the bottom of the page) and log in. Your order status and tracking numbers (when available) will be provided for you there.

For additional assistance, please reach out via this form or email merchology@baldwinmerch.com and a representative from our dedicated Baldwin team will be in touch. Additionally, you can call 1-855-214-8305 for more immediate help (our business hours are 8AM to 5PM CST, Monday through Friday).

No. We are unable to change items on an order after it has been placed. However, we can cancel and refund your order and you can place a new adjusted order if requested within the 48-hour cancellation window. If you need any additional items we can help you place a new order with free shipping if you have placed a previous order within the last 5 business days.

All items ordered directly from the Official Baldwin Supploy Apparel Store are printed as pictured on the store. To request a different logo or different artwork, please submit a special order request to merchology@baldwinmerch.com or use the contact form.

Yes. If you would like to purchase expedited shipping for your specific order, please send your request to merchology@baldwinmerch.com or use the contact form. A representative from our dedicated Baldwin Supply team will reach out to work with you to accommodate your shipping change request.

You may choose from the following shipping options during checkout:

Baldwin Supply Fulfillment (Pickup & Delivery): This option is free. Please note, your employer is responsible for picking up your order from our warehouse and delivering it to you.

Ship to Single Location: Shipping costs are determined by weight, address, and shipping method selected at checkout. Orders over $10,000 USD ship free within the continental US.

Drop shipping orders (i.e., shipping to multiple locations) do not qualify for free shipping. Please reach out to our dedicated Baldwin Supply team for assistance shipping to multiple addresses via this form or email merchology@baldwinmerch.com.

Express shipping costs can be viewed on the checkout page. You can select from the following options:

• FedEx Express Saver^® - ships in 3 business days
• FedEx 2Day^® - ships in 2 business days
• FedEx Standard Overnight^® - ships in 1 business day

No. Items purchased are final sale and are not eligible to be returned, as the items are purchased at once and individually customized. However, if you receive defective or damaged merchandise, please contact merchology@baldwinmerch.com or reach out using the contact form and we will work with you to find a suitable resolution. Merchology must be notified of all issues within 30 days of receipt.

Orders can be canceled if the cancellation request is received within 48 hours of order placement and the order has not been sent to production. After this window, the order will be unable to be canceled. Cancellation requests can made by emailing merchology@baldwinmerch.com, or calling 1-855-214-8305.

Merchology is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for all site visitors and applying the relevant accessibility standards.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Merchology websites are partially conformant with Level A through AAA requirements. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We welcome your feedback on the accessibility of our sites and MerchStores. Please let us know if you encounter accessibility barriers when shopping with Merchology by reaching out to us using the below information, or via the contact form on this site.

• Phone: 1-855-214-8305
• Email: merchology@baldwinmerch.com
• Postal Address: 3000 Niagara Ln N Plymouth, MN 55447 USA